What does responsible gaming mean?

Many people assume Responsible Gaming simply means "playing less." It's actually more than that. It means playing in a way that aligns with your financial situation and mental state — where gaming brings enjoyment, not stress.

Jiliveo believes that a happy, healthy player is our greatest asset. That's why we don't just offer games — we make sure every player stays in control of their experience.

Gaming becomes a problem when it starts affecting other areas of your life — family, work, finances, or mental health. Recognising the warning signs early and acting on them can resolve issues before they escalate.

The Golden Rule

Never play with money you can't afford to lose. Always keep your gaming budget separate from your everyday living expenses.

How to Use Safety Tools on Jiliveo

After logging in, go to "Account Settings" or the "Responsible Gaming" section to access all protection tools. No special permission is required — everything is entirely in your hands.

How Do Limits Work?

Increasing and decreasing a limit follow different rules. To Decrease takes effect immediately. However, to Increase Once requested, there is a 72-hour waiting period — during which you can cancel if you change your mind. This is by design, so decisions made in the heat of the moment don't take immediate effect.

Reality Check — Break Reminders

Extended gaming sessions can cause you to lose track of time. Jiliveo's Reality Check feature displays a pop-up every 30, 60, or 90 minutes — summarising how long you've been playing and how much you've won or lost. You'll be prompted to consider taking a break at that point.

Things to keep in mind

Accepting a loss takes courage. The urge to bet more to recover lost money is called "chasing losses" — and it's the most dangerous habit of all. If that thought crosses your mind, stop playing immediately.

Parental protection — keeping children safe

Jiliveo strictly enforces an 18+ policy. Date of birth is verified at registration, and NID or other documents may be requested if there is any doubt. If children use your device at home:

  • Use a PIN or biometric lock on the Jiliveo app
  • Enable parental controls on your device
  • Don't save your password in the browser
  • Always log out when you're done playing

If you ever suspect a child has accessed your account, contact support immediately.