Jiliveo Terms & Conditions — Plain language, full transparency

Jiliveo By using the platform, you are considered to have read and fully agreed to these terms and conditions. These terms Jiliveo and will constitute a legally binding agreement with the user.

Jiliveo provides its services for entertainment purposes only. The following conditions must be observed when using the platform:

• You must be at least 18 years of age
• You do not reside in a country or region where such services are prohibited by law
• All information provided at the time of registration is complete, accurate, and truthful
• You are playing on your own behalf, not for anyone else

Each individual may register only one account. If multiple accounts are found under the same person's name, all accounts will be closed and the balances may be forfeited.

All information provided at registration — including your name, date of birth, phone number, and ID number — must be accurate and truthful. Jiliveo Documents may be requested at any time, and Jiliveo reserves the right to withhold withdrawals until verification is complete.

The following documents are typically required for KYC (Know Your Customer) verification:

• A clear photo of your National ID or passport
• Recent utility bill or bank statement (for address verification)
• Proof of payment method ownership (where applicable)

Deposits and withdrawals on Jiliveo are subject to specific rules, primarily in place to ensure security and prevent money laundering.

Deposit Policy: Deposits must be made only from a payment account (bKash, Nagad, Rocket) registered in your own name. Deposits sent from another person's number will not be accepted and will be returned.

Withdrawal Policy: Withdrawals must always be made via the same method used for the original deposit. KYC verification must be completed before any withdrawal request can be processed.

If processing takes longer than stated, please contact support. Delays may occur due to bank processing times or public holidays.

Jiliveo regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be met before any bonus funds can be withdrawn.

What does wagering requirement mean? Say you receive a ৳1,000 deposit bonus with a 10× wagering requirement. To withdraw the bonus funds, you will need to place a total of ৳10,000 in bets.

General bonus terms:

• Each bonus offer can only be claimed once per member
• Bonuses are generally valid for 30 days from the date of issue
• Withdrawals are not permitted until the wagering requirement has been fulfilled on the specified games
• Bonus wagering contribution is 100% for slots and 10%–20% for Live Casino
• If bonus abuse is detected, the bonus and any associated winnings will be voided.

All games on Jiliveo are powered by software from licensed third-party game providers. Every game outcome is determined by a Random Number Generator (RNG), ensuring complete fairness and verifiability.

Keep the following in mind when placing Sports Betting wagers:

• Once a bet is accepted, it cannot be cancelled unless the match is called off
• If a match is cancelled or suspended, all bets will be refunded (Push rule)
• In-play betting odds are subject to change — the odds at the time your bet is confirmed will apply
• Jiliveo reserves the right to void any bets placed due to incorrect odds or technical errors

In Live Casino, the dealer's decision is final. If a game is disrupted due to a technical issue, Jiliveo will review the situation and provide a fair resolution.

Engaging in any of the following activities will result in permanent account closure and balance forfeiture:

1. Opening multiple accounts or using another person's account
2. Bonus abuse — attempting to claim the same bonus more than once through any means
3. Placing opposing bets on your own account to extract risk-free profit (Arbing)
4. Automated betting using bots or computer scripts
5. Depositing using another person's payment method
6. Using the platform for money laundering or any form of illegal financial activity
7. Hacking, software manipulation, or any form of technical fraud

Jiliveo collects certain information during registration and while you use the platform — including your name, contact details, payment information, and gaming history. This data is used solely to operate and improve our services.

Circumstances under which your information may be disclosed:

• Under a lawful order from a Bangladesh or international law enforcement authority
• Upon request from a regulatory authority to prevent money laundering or terrorist financing
• To partner banks or payment gateways for payment processing (minimum necessary information only)

For more details, visit our dedicated Privacy Policy Read the page.

Jiliveo believes gaming is a form of entertainment — not a solution to financial problems. That is why we encourage every member to regularly review their gaming habits.

Self-control tools available to you on the Jiliveo platform:

• Deposit Limit: Set a maximum limit on daily, weekly, or monthly deposits
• Loss Limit: Set a cap on how much you can lose within a given time period
• Cooling-Off Period: Temporary account suspension from 24 hours up to 30 days
• Self-Exclusion: Take a break from the platform for a set period or permanently

Learn More Responsible Gaming page.

For any dispute or complaint, contact Jiliveo's support team directly in the first instance. Most cases are resolved within 24–48 hours.

Steps in the Complaint Process:

1. Submit your complaint via live chat or email at support@jiliveo.click
2. Include a detailed description of your complaint along with screenshots and any relevant supporting information
3. You will receive a reference number — use it to track the status of your complaint
4. If you are not satisfied with the support team's response, you may request escalation to a senior manager

Jiliveo offers dispute resolution through its licensing authority — should an issue remain unresolved through internal channels, that avenue remains open to members.

Jiliveo reserves the right to modify these terms and conditions, in part or in full, at any time. Members will be notified via email or an on-platform announcement before any significant changes take effect.

Continuing to use the platform after the effective date of any changes will be considered acceptance of the updated terms. It is good practice to review this page regularly.

If you do not agree to any changes, please stop using your account, withdraw your balance, and submit a request to close the account. Jiliveo will return all valid balances in such cases.